Frequently asked questions

Your mobile number for a one-time code, your salon's name, address and opening hours, your service menu with prices and durations, a bank account for settlements, and a few documents: an ID proof of the owner (PAN, Aadhaar, passport or driving licence), a business proof (GST certificate, shop and establishment licence, Udyam registration or trade licence), a cancelled cheque or passbook page, and at least three photos of your salon.

No. Every step is saved when you continue. Log in again with your mobile number or email and you will land on the step where you stopped.

Our verification team checks your details and documents. If something needs fixing, we send the listing back with a note so you can correct it and resubmit. Once approved, your salon goes live and you get an SMS.

No. GST and PAN numbers are optional in the business step. For the business proof you can upload whichever document you have: GST certificate, shop and establishment licence, Udyam registration or trade licence.

Yes. Salonava is open to independent artists who work from a studio at home, travel to their customers, or both. You list your services, prices and hours the same way a salon does, and our team verifies your profile before it goes live.

No. What we need is one business or work proof. That can be a Udyam registration, a GST certificate, a trade licence, or a certificate from a professional course such as a makeup, mehendi or nail course.

When you set up where you work, you choose how far you are willing to travel and, if you like, a travel fee. Customers within that distance can then book you to come to them. You can offer home visits on their own or alongside your home studio.

At least three clear photos of your own work: finished mehendi designs, nail sets, makeup looks or hairstyles. Daylight and a plain background work best. Please don't use photos downloaded from the internet; our team checks them during verification.

Yes. Choose both in the step about where you work. Customers can then book you at your studio or ask you to come to them.

Online payments from customers are settled to the bank account you add during sign-up. Account numbers are encrypted when stored, and only the last four digits are shown back to you.

No. New bookings arrive as requests. You can accept, reject, reschedule or cancel them. Accepted bookings move through confirmed, service started and completed, and then payment.

Yes. Create a manual booking for any walk-in so your calendar, staff schedule and reports stay complete.

Customers get reminders before their appointment by SMS, WhatsApp, email or push notification, so fewer people forget and fewer chairs sit empty.

Yes. Add your stylists and receptionists, assign the services each person offers, and manage their schedules and leave. Staff see and manage their own appointments.

Cash, UPI, cards and wallets. Every appointment shows its payment status, so you always know what has been collected.

Online payments made by your customers are settled to this account. Account numbers are encrypted when stored and only the last four digits are ever shown back to you.

The customer app for Android and iOS is being built now. Salons that list early will be ready to take bookings from day one.

Yes. After a completed appointment customers can rate and review the salon, and you can reply to every review from your partner account.